Q: Where are your products made?
A: Our products are made with love in Asia. Please feel free to inquire further at email@example.com.
Q: Are you part of a larger parent company/conglomerate?
A: We are a completely indie brand! We are female owned with a tight knit staff. Everyone you speak with at the Space Case Cosmetics team is part of our little family.
Q: Are all of your products Vegan and Cruelty-Free?
A: Yes, all of our products are vegan and cruelty-free!
Q: Are your products made with animal products or bi-products?
Q: Is the palm oil sustainably sourced?
A: Yes, we only use sustainable palm oil (if the formula contains palm oil).
Q: Is the mica used ethical?
A: Yes, our mica supplier has passed the BSCI audit and the facilities are regularly vetted to ensure no child labour.
Q: Is the titanium oxide you use non-nano?
A: Yes, we only use non-nano titanium dioxide in our formulas.
Q: Where are your head offices located?
A: Montreal, Quebec, Canada.
Q: Where do your products ship from?
A: Our products ship worldwide from our warehouse in Chicago.
Q: The shade I ordered is not what I expected...
A: While we do our best to accurately depict the colours on our site, everyone's screen is calibrated differently. Please send an email to firstname.lastname@example.org and we would be happy to do our best to help.
Q: How long does it take to ship?
A: All orders are processed within 24-hours Monday - Friday. Orders shipping within the USA should take approximately 2-7 business days. Orders shipping to Canada can take approximately 5-10 business days. Orders shipping internationally can take approximately 10-15 business days. We cannot account for customs, weather and carrier delays.