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FAQ

FAQ 

 

Q: Where are your products made?

A: They are made with love in the USA and Asia. Please email for further details if required. 

 

Q: Are you part of a larger parent company/conglomerate?

A: We are a completely indie brand! We are female owned with a tight knit staff, everyone you speak to at the Space Case Cosmetics team is part of our little family.

 

Q: Are all of your products Vegan and Cruelty Free?

A: Yes, all of our products are vegan and cruelty free!

 

Q: Are your products made with animal products or bi-products?

A: No. 

 

Q:  Is the palm oil is sustainably sourced?

A: Yes, we only use sustainable palm oil (if the formula contains palm oil).

 

Q: Is the mica used is ethical?

A: Yes, our mica supplier has passed the BSCI audit and the facilities are regularly vetted to ensure no child labour.

 

Q: Is titanium oxide non-nano?

A: Yes, we only use Non-nano Titanium Dioxide in our formulas. 

 

Q: Where are your head offices located?

A: Montreal, Quebec, Canada.

 

Q: Where do your products ship from?

A: They ship from our warehouse in Chicago. 

 

Q: I don't like the shade I ordered...

A: We do our best to accurately depict the colours on our site however, everyones screen is calibrated differently. Send us an email to contact@spacecasecosmetics.com and we will do our best to help. 

  

Q: How long does it take to ship?

A: All orders are processed within 24-hours on a weekday, provided the requested product is not on backorder. Your order will be processed the next business day, if ordered on a holiday/weekend. Orders shipping within the USA take 2-7 business days. Orders shipping to Canada can take 3-10 business days. Orders shipping internationally can take 4-15 business days. We can control a lot but can't control customs, the weather and the postal service. We always do our best to get your package to you ASAP. 

 

Q: I ordered something on backorder/pre-order what happens now?

A: Normally anything on back-order or pre-order takes 2 weeks or less to arrive at one of our warehouses. As soon as the back ordered item(s) arrives it goes out, your entire order will be ship at once.