FAQ
Q: Where are your products made?
A: They are made with love in the USA and Asia. Please email for further details if required.
Q: Are you part of a larger parent company/conglomerate?
A: We are a completely indie brand! We are female owned with a tight knit staff, everyone you speak to at the Space Case Cosmetics team is part of our little family.
Q: Are all of your products Vegan and Cruelty Free?
A: Yes, all of our products are vegan and cruelty free!
Q: Are your products made with animal products or bi-products?
A: No.
Q: Is the palm oil is sustainably sourced?
A: Yes, we only use sustainable palm oil (if the formula contains palm oil).
Q: Is the mica used is ethical?
A: Yes, our mica supplier has passed the BSCI audit and the facilities are regularly vetted to ensure no child labour.
Q: Is titanium oxide non-nano?
A: Yes, we only use Non-nano Titanium Dioxide in our formulas.
Q: Where are your head offices located?
A: Montreal, Quebec, Canada.
Q: Where do your products ship from?
A: They ship from our warehouse in Chicago.
Q: I don't like the shade I ordered...
A: We do our best to accurately depict the colours on our site however, everyones screen is calibrated differently. Send us an email to contact@spacecasecosmetics.com and we will do our best to help.
Q: How long does it take to ship?
A: All orders are processed within 24-hours on a weekday, provided the requested product is not on backorder. Your order will be processed the next business day, if ordered on a holiday/weekend. Orders shipping within the USA take 2-7 business days. Orders shipping to Canada can take 3-10 business days. Orders shipping internationally can take 4-15 business days. We can control a lot but can't control customs, the weather and the postal service. We always do our best to get your package to you ASAP.
Q: I ordered something on backorder/pre-order what happens now?
A: Normally anything on back-order or pre-order takes 2 weeks or less to arrive at one of our warehouses. As soon as the back ordered item(s) arrives it goes out, your entire order will be ship at once.