FAQ
Frequently Asked Questions
Q: Are all of your products Vegan and Cruelty Free?
A: Yes.
Q: Are your products made with animal products or bi-products?
A: No.
Q: Where are your head offices located?
A: Montreal, Quebec, Canada.
Q: Where do your products ship from?
A: They ship from our warehouse in Chicago
Q: I don't like the shade I ordered...
A: We do our best to accurately depict the colours on our site however, everyones screen is calibrated differently. Do to the low cost of our products we will not accept returns. But send us an email and we will see what we can do.
Q: How long does it take to ship?
A: All orders are processed within 24-hours on a weekday, provided the requested product is not on backorder. Your order will be processed the next business day, if ordered on a holiday/weekend. Orders shipping within the USA take 2-7 business days. Orders shipping to Canada can take 3-10 business days. Orders shipping internationally can take 4-15 business days. We can control a lot but can't control customs, the weather and the postal service. We always do our best to get your package to you ASAP.
Q: I ordered something on backorder/pre-order what happens now?
A: Normally anything on back-order or pre-order takes 2 weeks or less to arrive at one of our warehouses. As soon as the back ordered item(s) arrives it goes out, your entire order will be ship at once.